Following a successful 3 month trial, automotive electronics company May & Scofield have given the green light to the permanent introduction of SinglePoint for handling material returns and customer concerns.

Martin Fuller, Quality Manager at the company’s UK plant in Basingstoke, Hampshire explains the situation that led them to pilot SinglePoint. “We used to track customer issues and product returns manually across e-mail and with an Access database. The problem was that the process flow changes from customer to customer, with low visibility of tracking the required tasks and a time consuming manual driven analysis system to draw all the data together to report on trends KPI’s to the Management Team.”

Having seen SinglePoint on a number of occasions Martin was convinced that it had the capability to handle his process and capture the various ways that their numerous customers wanted to see these issues dealt with. “We have been tremendously impressed with the flexibility of the system” says Martin. “We started with one of our most challenging processes for one of our key customers and the system coped with everything we demanded of it. We were then able to make a clone of that original process and adapt each clone to cater for other customer requirements”.

There is still work to be done, including further reporting set-up but it clear that SinglePoint is off to a great start. With further SinglePoint modules for Program Management and Document Control planned for Autumn release there will be plenty to keep Martin busy over the next few months; he already has his eye on the Change Management module. “We see that module as potentially very useful to us as a seamless method of linking both internal & external concern management with its respective corrective action implementation, resulting in either process or product changes”.

Everyone at Syncronology is excited at the prospect of working with the team at May and Scofield in building on this very promising start.