Solutions for the General Manufacturing and Service Industries

Regulatory, standards and customer requirements combine to create an environment full of risk and the potential for incorrect or outdated information to penetrate core business processes. Add to this the needs of a workforce where aspects such as language, culture and educational standards can present genuine challenges to producing high quality products and services and it’s no surprise that some our customers call on us to provide solutions that help them perform to their best.

Once again we see the emphasis on the need to provide simple and intuitive manufacturing instructions to end users and their supervisors. Key quality processes, although fully documented, are often manual in nature and lacking in value.

These same processes in SinglePoint become dynamic, efficient and rich in data to help your company get progressively better at what it does. Some of the biggest names in industry have assisted us directly in developing the specifications for SinglePoint.

SinglePoint brings process based solutions to virtually any activity.

• Issues Management – SinglePoint IMS is designed to cope with the uniqueness of each customer we supply to. Whether it’s handling customer complaints, audit non-conformances, internal problems etc SinglePoint IMS can be configured to exactly capture the exact way your company needs to deal with each of these issues.

• Change Management – SinglePoint CMS, like the other SinglePoint modules, is built on the powerful and flexible underlying process engines. This means that whether your change processes are simple or complex and no matter how many of them you have to manage, SinglePoint CMS can easily configure to provide a solution that will be as appealing to end users as it will be to management.

• Absolute Reporting – top of the list of the “must have” features of SinglePoint is powerful and flexible management reporting. We have more than delivered on this requirement with Absolute Reporting. It matches the SinglePoint modules in terms of its ability to be configured to produce the exact reports you want and comes with superb features such as automatic run and delivery, compare and various export options such as PDF, XML and Microsoft Excel™.
  
  
• Application X – our commitment to flexibility is never better demonstrated than by the addition of this powerful custom module creation tool. Basically, there are more business processes out there than we can write separate modules for – so why even try? Instead, we give the ability to clone any of the existing modules and then re-name and customise the module to fit an entirely new application such as Supplier Quality, Auditing, Human Resource management – in fact virtually any business process can be captured and managed in this way.

• Document Control – not only does SinglePoint DCS meet the compliance standards of ISO9000:2000 it makes documents and other media available to end users within the context of the actual work they are doing. Easy and fast end user navigation is one of two key objectives. The second is tight, auditable control that ensures that your users can only ever be accessing the current revision of any given document.

• Program Management – some of our customers talk about Programs, others talk about Projects – some even talk about NPI (New Product Introduction). However, whatever they call it the problem seems to be the same and that is a lack of visibility between team members, between customers and suppliers and for management. Our flexible web based approach means that wherever you are you can see your project tasks, documents, reports, timelines and risk alerts.